ConsciousCommerce
Transparent and ethical financial practices allowing us to honor both our customers and our values.
Return Policy
01 — Terms
Our Current Stance
At Saundrya Earth, we are deeply committed to the conscious creation and ethical distribution of our skincare rituals. As part of our sustainable business model and to minimize environmental impact through reduced shipping, we do not currently accept product returns for change of mind or preference.
Please review your order carefully before purchase. We cannot accommodate returns based on scent preferences, texture expectations, or desired results that vary by individual.
Cancellations
02 — Process
When Can Orders Be Cancelled?
Cancellable Statuses
- Pending
- Processing
- On-hold
Non-Cancellable
- Shipped orders
- Delivered orders
- Already cancelled
Customer Initiated
- •Access dashboard
- •Select "Cancel Order"
- •Provide reason
- •Automatic refund (Razorpay)
Admin Initiated
- •Inventory discrepancies
- •Payment failures
- •Customer request
- •System errors
Refund Process
03 — Timeline
All transactions are securely processed through Razorpay, ensuring your financial data remains protected. When a cancellation is approved, the refund journey begins automatically.
Request
Cancellation initiated with valid reason
Processing
Automatic Razorpay refund initiation
Credit
Amount reflects in 5-10 business days
Expected Timelines
Exceptions
04 — Assurance
While we maintain a strict policy for preference-based returns, we stand behind our quality. In exceptional cases, we address issues that fall outside our standards.
Damaged
Shipping damage requires photo evidence within 48 hours.
Incorrect
Wrong items must be reported within 24 hours with video.
Defects
Manufacturing defects affecting safety/performance.
Expired
Products near/past expiration. Batch code required.
Documentation Required
Clear photos/videos, order number, batch code, and a description of the issue must be submitted within 48 hours of delivery.
Our Why
Sustainability isn't just a buzzword—it's the reason we say no to returns.
Reducing Carbon
By eliminating reverse logistics, we significantly cut transportation emissions, contributing to a cleaner atmosphere.
Zero Waste
Returned beauty products often end up in landfills due to hygiene regulations. We prevent this waste at the source.